REFUND POLICY
Clear terms. Before the money moves.
This page describes our intended approach to refunds and cancellation. Your written agreement must confirm the applicable amounts, timing, work scope and process before payment. It is a framework for a proper conversation, not a mystery clause wearing a friendly font.
Agency fees and media spend are different pots.
Agency fees pay for the agreed services. Media spend pays advertising platforms for campaign delivery. Their payment routes, refund rules and cancellation options can differ, so proposals should identify each separately.
The signed scope should state who pays each platform, which services are included, when fees fall due and how cancellation works. This website does not set a universal refundable percentage or payment timetable.
Work completed is work completed. Unused scope needs a review.
A refund request for agency services should be reviewed against the written agreement, work performed, approved commitments and services remaining. Whether any unused portion is refundable must be confirmed in those terms; an unspent advertising budget and an unfinished service are not the same thing.
A request can be discussed by calling or messaging +91 8977710759. The response process and any calculation should be explained in writing. Applicable rights and the signed agreement govern the outcome rather than a cheerful assumption from either side.
Platform refunds do not report to our optimism.
Advertising platforms apply their own billing, invalid-traffic and refund policies. Credits, reversals or unused account balances depend on the relevant provider, account arrangements and eligibility. DemandRiver cannot promise that a platform will reverse delivered advertising spend.
Where included in the engagement, we can help investigate billing issues or submit a relevant request. Campaign results that fall short of expectations do not automatically establish entitlement to a platform refund.
Automation does not write the commercial terms.
AI-assisted creative and automated campaign features must sit within the agreed scope and approval process. A generated asset, a learning phase or a bidding feature does not independently change your cancellation rights, payment terms or refund calculation.
Before payment, the agreement should address approvals, responsibilities, platform interruptions, termination and any unused services. We promise to make the terms understandable; the specific obligations belong in the document both parties approve.
- Confirm agency fees separately from media spend.
- Agree treatment of work begun and services remaining.
- State the refund request process and applicable timing.
- Document AI-assisted deliverables and approval responsibilities.
Questions? Let’s talk.
Call or WhatsApp +91 8977710759 for questions about this policy or your engagement. Include enough context to help us route the request to the right person.
Useful answers. Clear next steps.
Good questions.
Actual answers.
Scope
Are agency fees and advertising spend refundable on the same terms?
No, agency fees and advertising spend can have different refund rules. Service terms are agreed with DemandRiver, while platform spend is subject to the relevant provider and payment arrangements.
Is a universal refund period stated on this website?
No, this page does not establish a universal refund period. The applicable cancellation, request and processing terms must be confirmed in the written agreement before payment.
Services
Can I request a refund after work has started?
You can request a review, but the outcome depends on your agreement, work performed and commitments already made. We do not promise that all fees remain refundable after service delivery begins.
What happens to services I have paid for but not used?
Unused services should be reviewed under the cancellation and refund terms in your signed scope. The calculation may differ from money held in an advertising account, so those amounts should be identified separately.
Platforms
Can DemandRiver refund money already spent on ads?
DemandRiver cannot promise a refund of media spend already delivered by an advertising platform. Any platform credit or reversal depends on its rules, eligibility and the account’s payment arrangements.
Results
Does missing a target automatically create a refund?
No, missing a campaign target does not automatically create a refund entitlement under this framework. Specific service commitments, remedies and applicable rights must be considered under the written agreement.
AI
Does using AI change the refund policy?
Using AI does not independently change the refund terms. AI-assisted deliverables, approvals and responsibilities should be included in the scope, while the agreed commercial terms govern cancellation and refunds.
Process
How do I clarify the refund terms before engaging DemandRiver?
Ask for the written scope and commercial terms before making a payment. They should identify agency fees, media spend, cancellation rights, work already begun, unused services and the refund request process.
No matching answers. Try a broader word, or call or WhatsApp us.
More questions? Browse all FAQs
Let’s create your river of demand
Ready to grow?
Choose a conversation that works for you.
Great businesses deserve a reliable river of demand. Let it flow.